Terms of service

PAYMENT TERMS

All terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged. We have zero tolerance for Credit card fraud and theft of our merchandise. Any fraudulent purchases will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send documentation before your shipment is released. If this is necessary, a representative will contact you promptly after your order has been placed. This may delay the shipping of your order.

Once payment is made there are no cancellations of order.

ORDER PROCESSING

Our business hours are Monday through Friday from 8:00 am to 6:00 pm (GMT+08:00). Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within the time frame selected at checkout.

PRODUCT AVAILABILITY

If any product is out of stock, it will be shown as “sold out” and you will not be able to purchase that product. However, you can send us an e-mail stating what item you want and your contact information. Once the product becomes available you will be sent a notification, we will not hold product for clients, the notification is a courtesy to let you know your product is back in stock.
Please note: Prices, specifications, and availability of products are subject to change without notice.

SHIPPING DELAYS

All Express Shipments May Require a Signature. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of DHL/Fedex. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust DHL/Fedex to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.
FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS

Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, zipcode, etc.) needed to deliver your package. Your order will be shipped via DHL/Fedex to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed extra fee DHL/Fedex charges us to make the correction. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

LOST SHIPMENTS

If you have tracked your package and there is a discrepancy in delivery information, or it has been lost in transit please call us immediately. We will contact DHL/Fedex right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 1-4 business days. If it is determined that your shipment has been lost a replacement will be sent pending investigation of the situation.

Fun & Giggle will not resend or refund a package that shows DELIVERED on DHL/Fedex tracking.

POLICY CHANGES

Fun & Giggle reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.